Refund & Exchange

Because we work with fresh and perishable dairy, our refund and exchange policy is designed to be fair to you and practical for small-batch production.

Quality concerns

If you receive a product that is damaged, leaked, spoiled or clearly not as described, please contact us within 24 hours of delivery with your order number and, where possible, a photo of the product and packaging.

Eligible resolutions

• Replacement of the affected item on the next available delivery slot, or
• Refund to your original payment method for the affected item(s), after verification.

What we cannot accept

• Change-of-mind returns on opened or consumed perishable dairy.
• Products stored incorrectly after delivery (e.g. dahi or milk left unrefrigerated).
• Claims made after the 24-hour window without prior intimation.

How to raise a request

Email whitecoworganics@gmail.com, WhatsApp us, or use the complaint option on your order in My Account. Include your order ID and a brief description of the issue.

Approved refunds are processed within 5–7 working days depending on your bank or payment provider.